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THE CAPE FARMSLocally Sourced, Globally Loved

Terms of Service

Effective Date: October 21, 2026 • The Cape Farms

Important Notice on Perishable Farm Goods

Because agricultural produce, fresh fish, poultry, and meat cuts are highly perishable biological products, all sales are final upon customer inspection and acceptance at the delivery point. Please review the inspection rules in Section 5 below.

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you") and The Cape Farms ("we", "our"). By placing an order, booking live animals, or requesting farm services through thecapefarm.ng, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

2. 100% Own-Farm Guarantee

All poultry, catfish, pigs, snails, cattle, goats, sheep, and seasonal crops offered in our catalog are reared and cultivated directly on The Cape Farms facilities in Ado-Ekiti, Ekiti State. We do not act as an open broker or middleman for unauthorized third-party farmers.

3. Pricing, Payments & Currency

All transactions are conducted strictly in Nigerian Naira (NGN, ₦) with all system calculations executed with exact integer kobo precision:

  • Prices displayed on the store exclude delivery charges, which are calculated based on your designated delivery zone during checkout.
  • Payments are settled online via Paystack or via verified direct bank transfer prior to dispatch. No farm driver is authorized to accept cash on delivery.
  • Official VAT and itemized e-receipts are automatically generated and emailed upon payment confirmation.

4. Product Categories & Weight Adjustments

A. Packaged Units: Standard crates of eggs, smoked catfish packs, and portioned packs are sold as discrete units with published specifications.

B. Weighted Fresh Cuts: Live table fish, fresh pork portions, and whole dressed broilers vary naturally in size. Online orders for weighted produce capture an estimated charge. Upon harvest and weighing, if the actual certified weight is below the paid estimate by more than 5%, the difference is refunded to your account balance or original payment card in kobo.

C. Live Animal Reservations: Reserving live goats, rams, cattle, or pigs requires a minimum 30% non-refundable holding deposit. Balance payment is due upon final weighing prior to loading.

5. Delivery, Inspection & Acceptance

Deliveries are conducted in temperature-controlled vans or specialized live animal transport vehicles:

  • Mandatory Handover Inspection:You or your adult representative must physically inspect the crate integrity, freshness, temperature, and quantity of produce before signing the driver's manifest.
  • Reporting Immediate Defects:Any cracked eggs, packaging tears, or temperature discrepancies must be recorded on the driver's dispatch receipt and photographed immediately.
  • Failed Handover: If the recipient is unreachable at the delivery address after 20 minutes of arrival, fresh and frozen items will return to the central cold room to protect safety, and a re-delivery fee will apply.

6. Order Cancellation & Rescheduling

Standard produce orders may be rescheduled or cancelled without penalty up to 24 hours prior to the scheduled delivery day. Once livestock or poultry has been queued for slaughter, dressing, or vacuum packing, the order cannot be cancelled.

7. Farm Services & Cold Storage

Cold room storage and custom abattoir processing services are subject to individual service level agreements (SLAs). Cold storage clients must ensure goods are pallet-ready and pre-chilled. The Cape Farms reserves the right to decline spoiled or uninspected carcasses.

8. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Ekiti State and the Federal Republic of Nigeria. Any disputes arising under these Terms shall be resolved through good-faith mediation before resorting to the competent courts of Ekiti State.